Refund policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy below.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all original accessories (if applicable).
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made mugs.
- Gift cards.
- Items marked as Final Sale.
- Products damaged due to misuse or improper care.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- Photos of the damaged or incorrect item.
- A brief description of the issue.
We'll arrange a replacement or full refund at no additional cost.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.
Return Shipping
- If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost.
- For all other returns, customers are responsible for return shipping unless otherwise stated.
Order Cancellation
Orders can be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
Contact Us
If you have any questions about our Return & Refund Policy, please contact our customer support team.